Consultancy Specialist

PROGNOST is currently seeking a Consultancy Specialist.  This role is responsible for delivering quality machinery diagnostic, system maintenance, and technical support to end users of PROGNOST-NT and PROGNOST-Predictor on-line condition monitoring and machine protection systems.

This role blends engineering expertise, client-facing communication, and strategic thinking in a high-impact, and global environment

Key Responsibilities

• Work safely and promote a safe working environment.
• Provide machinery analysis, diagnostics, and technical support for customer's rotating equipment using Prognost products.
• Power user of Prognost software products.
• Develop warning thresholds based on trend analysis.
• Planning, preparing, and executing onsite system maintenance on existing systems and computer hardware, providing hardware and software support and troubleshooting, verifying proper installation of field wiring and senso installation by customer OEM.
• Train users on PROGNOST software (both initial and advanced levels).
• Computer network troubleshooting.
• Instrumentation troubleshooting.
• Respond to customer requests for hardware, software, and mechanical analysis support.
• Collaborate with internal teams (Customer Support, Project Management, R&D, Sales, etc.).
• Build and maintain personal relationships with clients.
• Ensure timely delivery of quality services.
• Accurate record keeping of tasks, issues, and reporting in CRM.
• Support customers via telephone helpdesk and manage outstanding issues in an internal incident database.
• Approximately 50% of travel is required

Education / Experience / Language

• Bachelor's degree in Electrical, Mechanical, or Industrial Engineering.
• 5+ years of experience in technical consulting, vibration diagnostics, monitoring, reliability engineering, or industrial diagnostics.
• Strong analytical skills with the ability to interpret complex data sets.
• Excellent communication and presentation abilities.
• Familiarity with IIoT systems, condition monitoring, or rotating equipment preferred.
• Willingness to travel internationally (up to 30%)
• Office Suite (Excel, Pivot Tables, Word) 

Who we are:

PROGNOST Systems GmbH is part of the Burckhardt Compression AG Group and a global leader in automated condition monitoring and efficient protection of people, the environment and reciprocating/turbomachinery and complex gearboxes. Our turn-key products and services have enjoyed an excellent reputation worldwide for more than 20 years in a market with the highest demands. At our locations in Rheine (DE) and Houston (USA), 85 motivated employees work in an international environment. 

Thus, we stand for optimal energy utilization and help to secure the energy supply also in the future. With our state-of-the-art systems, we support our customers in the production, storage and use of LNG, hydrogen and biofuels. In this way, we make an important contribution to the critical infrastructure of energy supply.