IT Service Desk Specialist

Career Opportunity with Burckhardt Compression

 We are seeking motivated and experienced professional who can effectively contribute to the role deliverables connected with position below. In this position you can actively participate to our growth and make a significant impact in a fast-paced environment as:

Position: IT Service Desk Specialist

Location: Pune

Your contributions to organisation's growth:

• Installs, configures and upgrades operating systems and software, using standard business and administrative packages.
• Processing of Incident, Problems, Change and IT request (1st and 2nd level support)
• Provide immediate, high urgency support through hotline, ticket and mail to all users of the global organization.
• Ensure prompt resolution of equipment issues through efficient troubleshooting, through product knowledge, and proper escalation and communication.
• Troubleshoots problems with computer systems and related client business service, including troubleshooting hardware and software, e-mail, network and peripheral equipment problems, coordinate supplier if required.
• Responsible for compliance to all IT policies and procedures regarding documentation, labeling, asset tracking and quality assurance.
• Performs Active Directory & Exchange managing tasks using Active Directory and Exchange Management Consoles
• Works closely with backend engineers, application engineers and venue operations staff to assess needs and deliver the required support.
• Carry out equipment installations at office locations, following established procedures to deliver consistent reliable end-user work environments.
• Maintain a digital operations knowledge base, vendor contacts and other critical information.
• Maintain the global client security level among all system like Antivirus, Encryption, Windows security update etc.

Expertise you have to bring in along-with:

• 2 years+ of demonstrated progressive technical experience in a similar role within an IT Services team or department.
• Experience working with ticket tool and Incident, Problem and Change Management processes (ITIL)
• Extensive knowledge of Windows is required; Android and iOS operating systems experience is highly preferred.
• Experience performing Microsoft Active Directory, AD Domains and Exchange System Management tasks.
• Experience with Windows 7, Windows 10, Microsoft o365 applications is required
• Experience with system management software tools like SCCM
• Fluency in English
• Local Language (good to native)

Special requirements:

• Willingness to work in shift and flexible hours as needed
• High quality mindset paired with strong customer orientation, critical thinking and attention to detail
• Comfort with collaboration, open communication and reaching across functional borders
• Experience to work in an international organization and collaborate with intercontinental cultures

We Offer:

• We have a very free culture, inspiring employees to involve in various activities of their interests.
• Our flexible working models will allow you to combine private interests with work.
• Employee Connect, Engagement events and feedback culture enhances our reach and gives us an opportunity to continuously improve.
• Performance and appreciation awards.
• Sports activities and Klib Library to energize you.
• We proudly do encourage diversity and inclusion in thoughts and in spirit.
• A winner of GreenCo Gold and other various ISO certifications, we encourage you to inhibit the same to contribute in a much greener tomorrow!
• We do aspire to be Great Place to Work soon to provide you an enticing career with us. 

HR Team

Burckhardt Compression India

Burckhardt Compression creates leading compression solutions for a sustainable energy future and the long-term success of its customers. The Group is the only global manufacturer that covers a full range of reciprocating compressor technologies and services. Since 1844, its passionate, customer-oriented and solution-driven workforce has set the benchmark in the gas compression industry.