Team Lead Global Engineering Systems

Main responsibilities and tasks:

The role of the Team Lead Engineering Applications is to lead and develop the Engineering / PLM applications team globally and to own the daily operations, support, roadmap and continuous improvement of the Engineering and PLM application landscape (e.g. Teamcenter, NX, Medusa Plant Design System, Engineering Base and related Engineering Systems). The position combines people leadership, service delivery ownership, solution design and stakeholder consulting to ensure a stable, secure, standardised and cost-efficient application landscape that reliably supports the global engineering process chain.

• Lead, develop and grow the Engineering / PLM applications team, consisting of functional consultants, administrators and development staff, including capacity planning, onboarding, coaching and competence development.
• Own daily operations, support and service quality for the Engineering / PLM application portfolio, ensuring first and second level support is delivered within agreed SLAs across regions.
• Define and drive the roadmap and strategy for the Engineering / PLM applications in alignment with Global process owners, Group IT and Enterprise Architecture.
• Act as escalation point for critical incidents and major problems, driving root cause analysis, permanent fixes and preventive measures.
• Collaborate in a global environment along the full Product Lifecycle Management (PLM) process chain, ensuring consistent ways of working between GSC, headquarters and regional sites.
• Identify, design and implement new solutions end-to-end, including requirements analysis, solution evaluation, vendor identification and vendor qualification.
• Apply application management, configuration and software development know-how to deliver enhancements, customisations and integrations with ERP (SAP), CAD and PDM systems.
• Independently execute change requests, enhancements and small change projects, and contribute to larger global projects as work-package or team lead.
• Establish solid working relationships with key business stakeholders in Engineering and advise them on capabilities, feasible solutions and best practices for their business challenges.
• Represent the Engineering applications competence perspective within the global architecture, business process ecosystem, user community, relevant boards and projects.
• Apply industry best practices around demand management, change management, agile operations and DevOps, and contribute to a group-wide efficient operating model.
• Manage supplier and partner relationships, SLAs, contracts, service monitoring and periodic reviews, and support commercial negotiations for new contracts or renewals.
• Support definition, tracking and reporting of budget and resources, including cost transparency and benefit realisation for the application portfolio.
• Drive standardisation, decommissioning of legacy and exotic applications, and migration towards platform and cloud-based solutions.
• Ensure complete and up-to-date documentation of system configurations, customisations, integrations, support processes and knowledge articles; manage key-person dependency within the team.
• Ensure compliance with IT security, data protection, licensing and internal governance requirements for all engineering applications.
• Support local data cleansing and data quality initiatives together with the business departments.
• Drive cultural change towards user adoption of digital engineering processes and tools.

Education, Experience and Languages:

• Degree in engineering (preferably plant or mechanical design), computer science, information technology or business administration, or equivalent professional qualification.
• Minimum 8-10 years of experience in Engineering / PLM applications, of which at least 3 years in a team lead or people management role.
• Proven experience in building, leading and developing an application support or competence team, including permanent staff, consultants and contractors (on- and offshore).
• Significant hands-on experience with 3D-CAD and PDM/PLM systems, preferably Siemens NX and Teamcenter; knowledge of plant design or comparable systems is an advantage.
• Good working knowledge of ERP systems, preferably SAP, and of the integration between PLM and ERP.
• Experience in process management along the engineering process chain and in IT service management (ITIL) practices such as incident, problem and change management.
• In-depth knowledge of application lifecycle management, agile ways of working (SCRUM or comparable) and DevOps principles.
• Affinity to customising and programming; experience with interfaces, scripting and automation is an advantage.
• Experience working with senior leadership and confidence in communication at all levels.
• Experience in project management and in leading globally distributed, cross-functional teams.
• Knowledge of German is an added advantage.

Burckhardt Compression creates leading compression solutions for a sustainable energy future and the long-term success of its customers. The Group is the only global manufacturer that covers a full range of reciprocating compressor technologies and services. Since 1844, its passionate, customer-oriented and solution-driven workforce has set the benchmark in the gas compression industry.