Business Process Analyst - After Sales 80 - 100 % (f/m/d)

The Business Process Analyst is the central point of contact for the operational and administrative maintenance and communication of business processes between business units und corporate IT. The Business Process Analyst serves as an interface, partner, and accelerator. In this function, the Business Process Analyst also is responsible for the efficiency, sustainability, consistency, and simplicity of mapping business processes to technical solutions.

We are establishing a new Business Process Analysis Function on corporate level, and are looking for a

Business Process Analyst – After Sales 80 – 100 % (f/m/d)

Your daily contribution:

• Identification, recommendation, development and implementation of After Sales process improvements increase operational efficiency
• Orchestration of the entities involved (departments such as IT, Finance, Marketing, etc.) in the business process in terms of continuous process maintenance, review, simplification, and quality assurance
• Develop and continuously optimize workflows in alignment with legal requirements, regulatory requirements, corporate governance, and best practice frameworks
• Creation and maintenance of process documents, workflows, charts, instructions, training materials, and other required supporting documentation
• Collaborate with stakeholders to define project objectives, gather business requirements, and ensure alignment with organizational goals
• Development, documentation, and execution of training content regarding existing, new, or changed processes as well as their execution in the ERP systems
• Support multiple business analysis projects concurrently, ensuring they are completed on time and within budget
• Establish and maintain quality assurance processes to validate data accuracy and reliability
• Stay up to date with industry trends, emerging technologies, and best practices in business process analysis

Your profile:

• Master or bachelor's degree preferably in Business, After Sales or a related field
• Proven experience (5+ years) in business process analysis in the field of After Sales
• Operational responsibility in the area of After Sales, e.g. as a department head or team lead, is a strong plus
• Preferably experience in ERP implementation programs, for example as process manager, power user, or otherwise in a related leading role
• Strong professional experience and proven track record in process documentation, standardization, globalization and rollout into organizations, both on corporate and on local level
• Excellent communication and presentation skills, with the ability to convey complex information in a clear and concise manner
• Strong attention to detail and a commitment to data accuracy and quality

Your Personality:

• Project management experience, including the ability to manage multiple projects simultaneously
• Knowledge of industry-specific regulations and compliance standards
• High degree of autonomy, pragmatism and a ‘can do’ attitude
• Full proficiency in English

We offer:

• Structured induction process
• Flexible and hybrid working conditions
• Versatile and autonomous activities and tasks
• Working environment with professional development opportunities
• Participation in job-related training and further education
• Above-average pension fund
• Appreciative cooperation with a family-like corporate culture
• Demonstrated lived values that value diversity
• Dynamic, international environment with committed employees
• Short public transport connections

We are looking forward to receiving your application.

Burckhardt Compression AG | Location: Winterthur | Tobias Wyser | Tel.: +41 52 261 53 77

Burckhardt Compression schafft führende Kompressor-Lösungen für eine nachhaltige Energiezukunft und den langfristigen Erfolg seiner Kunden. Das Unternehmen ist weltweit der einzige Hersteller von Kolbenkompressoren mit umfassenden Technologie- und Service-Lösungen. Seit 1844 setzt Burckhardt Compression mit seinen motivierten, kunden- und lösungsorientierten Mitarbeitenden neue Massstäbe in der Gasverdichtungsindustrie.